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Shipping & Returns

Returns Policy

At Cellex-C Australia we only accept returns if the product ordered is damaged in transit or if you have received the wrong product. Please choose your skincare with due care as we are unable to refund for incorrect choice or change of mind. 

If you need to return a defective item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


We can ship
from Australia to virtually any address within the Australia. Currently, shipping is free Australia wide. However, we reserve the right to vary this condition depending on variations in shipping costs as set by our shipping partners. Should we need to charge additional fees for shipping, we will notify you prior to dispatching your order.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider, shipping date estimates may appear on the shipping quotes page, if applicable.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full dollar.